At sweetspotway, we strive to ensure our clients are satisfied with our services. However, we understand that there may be instances where a cancellation or refund is necessary. Please review our policy below:
Product Cancellations
- Clients may cancel their order within 24 hours of payment for a full refund, provided no work has been initiated.
- If the project has already commenced, a partial refund may be issued depending on the amount of work completed.
Refunds
- Full refunds will be granted only if no substantial work has been delivered and the request is made within the initial 24-hour period.
- Partial refunds are provided based on a review of the project progress and resources used.
- No refunds will be issued once the final deliverables have been shared and approved by the client.
Non-Refundable Items
- Customized work that has been completed and delivered.
- Services involving third-party tools, plugins, or software purchased on the client’s behalf.
Process
- To request a cancellation or refund, please email wecare@sweetspotway.com with your order details and reason for the request.
- Refunds, once approved, will be processed within 7–10 business days via the original payment method.
We are committed to resolving any issues professionally and ensuring a positive experience for our clients.